Terms & Conditions

VerveTech Consultancy is an India-based technology company that (a) provides IT services such as custom software development, IT outsourcing, staff augmentation, dedicated teams, consulting, and digital solutions; and (b) sells, licenses, and supports IT products, including software applications, SaaS platforms, and related digital tools.

• Contact: info@verve-tech.in
• Phone: +91 6307820260
• Address: Near Mayur Vihar Colony, Varunapuri Colony, Varanasi cantonment, Phulwaria, Varanasi, Uttar Pradesh 221106, India

• Client / you means the individual or organisation that uses the website or purchases services or products.
• Services means professional IT work, including development, design, staffing, outsourcing, support, and consulting.
• Products means software, SaaS, licences, digital tools, and related deliverables we sell or subscribe, other than purely custom project work.
• SOW / Order means a proposal, quotation, statement of work, invoice, licence order, or written confirmation that describes scope, fees, and timelines.
• Deliverables means code, designs, documentation, configurations, or other work product created under a Service engagement.

You must be at least 18 years old and legally able to enter a contract. Product accounts are for authorised business users. You are responsible for account credentials, user permissions, and all activity under your account. Notify us immediately at info@verve-tech.in if you suspect unauthorised access.

Service engagements begin only when both parties agree a SOW/Order (including email confirmation of a quotation) and, where required, an advance payment is received. Scope, assumptions, timelines, and acceptance criteria in the SOW control over marketing descriptions on the website.

• Change requests outside the agreed scope require a written change order and may affect fees and delivery dates.
• Client delays in providing access, content, approvals, or third-party credentials may extend timelines without liability on VerveTech.
• Staff augmentation and dedicated-team services are supplied as skilled resources; day-to-day task direction may sit with the Client as described in the SOW.
• We may use subcontractors or group resources, remaining responsible for their performance under the SOW.

Unless a separate licence agreement is signed, the following applies to Products:

• Products are licensed, not sold, except where we expressly transfer ownership of custom Deliverables.
• A subscription grants a non-exclusive, non-transferable, limited right to use the Product during the paid term, for your internal business purposes, up to the purchased user/usage limits.
• Perpetual licences, if offered, remain subject to these Terms and any usage limits stated in the Order.
• You must not reverse engineer, resell, sublicense, scrape, or use a Product to build a competing product, except to the extent such restriction is prohibited by mandatory law.
• We may update, improve, or temporarily suspend a Product for maintenance, security, or legal reasons. We will give reasonable notice of material downtime where practicable.
• Third-party components, APIs, or marketplaces bundled with a Product are subject to their own terms. We are not responsible for third-party outages beyond our reasonable control.

• Provide accurate information, timely feedback, and lawful content.
• Obtain all consents and rights needed for data, brands, and materials you supply to us.
• Use Services and Products only for lawful business purposes and in line with export, sanctions, and acceptable-use rules.
• Not upload malware, infringing content, or unlawful personal data into our systems or Products.
• Pay invoices on time and keep tax information (including GSTIN/VAT number) current.

Fees are set out in the relevant SOW/Order. Unless stated otherwise, prices are in Indian Rupees (INR) for Indian Clients and in the currency stated on the invoice for international Clients.

India

• Applicable GST and other Indian taxes will be added as required by law. Clients must provide a valid GSTIN for B2B invoicing where relevant.
• Export of services may be zero-rated or treated as per prevailing GST rules when conditions (such as LUT/Bond and foreign receipt) are met. The Client must supply documents we reasonably request.

International

• You are responsible for any VAT, sales tax, withholding tax, customs, or similar charges in your country, unless the invoice states that a tax is included.
• If a law requires you to withhold tax, you must notify us in advance and provide official certificates so we can net or gross-up as agreed in the Order.
• Bank charges for international transfers are borne by the payer unless otherwise agreed.

Overdue amounts may attract interest at 1.5% per month or the maximum allowed by law, whichever is lower, and we may suspend Services or Product access until payment is received. Advance payments and milestone fees are non-refundable except as required by mandatory consumer law or as expressly stated in the SOW.

• VerveTech retains all rights in its pre-existing tools, frameworks, libraries, Product software, trademarks, and know-how.
• Upon full payment, and unless the SOW says otherwise, the Client receives ownership of custom Deliverables created uniquely for that Client, excluding our pre-existing materials and third-party software.
• We grant the Client a licence to use our pre-existing materials solely as embedded in the paid Deliverables.
• Products remain VerveTech's (or our licensors') intellectual property. Purchase of a subscription does not transfer ownership of source code unless a written source-licence is executed.
• Feedback you provide about Products may be used by us to improve our offerings without obligation to you.

Each party must keep the other's confidential information secure and use it only to perform the contract. This obligation does not apply to information that is public, independently developed, or required to be disclosed by law (with prior notice where legally permitted). Confidentiality survives for three (3) years after the engagement ends, and indefinitely for trade secrets and source code.

Each party shall comply with applicable data-protection law, including the Indian DPDP Act and, where relevant, GDPR/UK GDPR. Our collection and use of personal data is described in the Privacy Policy. For Product or project data belonging to the Client's end users, the Client is the data fiduciary/controller and VerveTech acts as processor on documented instructions, except where we must process data to comply with law or secure the service.

We will perform Services with reasonable skill and care consistent with generally accepted IT industry practice in India. Products will materially conform to the documentation during the subscription or warranty period stated in the Order (if none is stated, thirty (30) days from delivery for one-time licences).

Except as expressly stated, Services and Products are provided "as is". We do not warrant that software will be uninterrupted, error-free, or compatible with every environment, or that it will meet every unstated business objective. To the maximum extent permitted by law, implied warranties of merchantability, fitness for a particular purpose, and non-infringement are excluded. Nothing in these Terms limits rights that cannot be excluded under Indian consumer law or the mandatory consumer laws of your country.

To the maximum extent permitted by applicable law:

• VerveTech is not liable for indirect, incidental, special, consequential, or punitive damages, or for lost profits, revenue, goodwill, data, or business interruption.
• Our total aggregate liability arising out of a Service or Product engagement is limited to the fees paid by you to VerveTech for that engagement in the three (3) months immediately before the claim (or, for a one-time Product licence, the licence fee paid for that Product).
• The cap does not apply to fraud, wilful misconduct, or liability that cannot be limited under Indian law or other mandatory law.

You will defend and indemnify VerveTech against claims, losses, and reasonable legal costs arising from your content, your misuse of Services or Products, your breach of law or these Terms, or infringement caused by materials you supplied. We will indemnify you against third-party claims that a Product, in the form we supplied, infringes a copyright or Indian registered trademark, provided you notify us promptly and let us control the defence. Our obligation does not apply where the claim results from your modification, combination with third-party items, or use outside the licence.

• Either party may terminate a Service SOW for material breach if the breach is not cured within 15 days of written notice.
• Subscriptions renew for successive terms of equal length unless either party gives notice of non-renewal at least 15 days before the term ends, or as stated in the Order.
• We may suspend access immediately for non-payment, security risk, illegal use, or legal requirement.
• On termination, Client must stop using Products (except Deliverables paid for in full) and, on request, return or delete our confidential materials. Sections that by nature should survive (fees due, IP, confidentiality, liability, governing law) will survive.

Because IT services and software are tailored or immediately usable digital goods, fees are generally non-refundable once work has started or a licence key/account has been issued. If mandatory consumer-protection law in your country grants a cooling-off right for distance contracts, that right applies only to the extent the law does not exempt custom or digital content. Indian Clients who are consumers under the Consumer Protection Act, 2019 retain rights that cannot be waived.

Neither party is liable for delay or failure caused by events beyond reasonable control, including natural disasters, epidemic, war, terrorism, labour dispute, internet or cloud-provider outage, government action, or failure of utilities. The affected party must give prompt notice and use reasonable efforts to resume performance.

These Terms are governed by the laws of India, without regard to conflict-of-law rules. Subject to the dispute process below, courts at Varanasi, Uttar Pradesh, India have exclusive jurisdiction.

For all Clients (India and international)

• The parties will first attempt good-faith negotiation for 15 days after written notice of dispute sent to info@verve-tech.in.
• If unresolved, the dispute shall be referred to arbitration under the Arbitration and Conciliation Act, 1996 (as amended). The seat and venue of arbitration shall be Varanasi, India. Proceedings shall be in English. A sole arbitrator shall be appointed mutually, or failing agreement, as per the Act.
• Either party may still seek interim injunctive relief from a court of competent jurisdiction to protect intellectual property or confidential information.

International Clients agree that Indian law and the above forum apply even if they access the website or Products from another country, unless a signed Master Agreement states a different governing law. Mandatory consumer protections in your country of residence remain available where they cannot be excluded.

You are responsible for complying with your local laws when using our website, Services, or Products. You must not use our offerings in violation of Indian or international export-control or sanctions laws, or in countries/regions where such use is prohibited. You confirm you are not a denied or restricted party.

• Website content is for general information and does not constitute a binding offer until an Order is accepted.
• We may change descriptions, pricing, or availability without notice. Typographical errors may be corrected, including after an order is placed, with an option for you to cancel.
• You may not copy, scrape, or misuse site content, trademarks, or case studies without our written permission.

• If any provision is held unenforceable, the remainder stays in effect.
• Failure to enforce a right is not a waiver.
• These Terms, the Privacy Policy, and the applicable SOW/Order are the entire agreement for the subject matter and supersede prior discussions. If there is a conflict, the signed SOW/Order prevails for that engagement, then these Terms, then the Privacy Policy.
• You may not assign the contract without our consent; we may assign to an affiliate or successor.
• Notices may be sent to info@verve-tech.in and to the email you provided. Notices are deemed received on the next business day after sending.
• We may update these Terms by posting a new version on this page. Continued use after the "Last updated" date constitutes acceptance of the revised Terms, except that a signed SOW remains governed by the Terms in force on the date it was signed unless both parties agree otherwise.

Questions about these Terms, our IT services, or our IT products:

• Email: info@verve-tech.in
• Phone: +91 6307820260
• Address: Near Mayur Vihar Colony, Varunapuri Colony, Varanasi cantonment, Phulwaria, Varanasi, Uttar Pradesh 221106, India